Terms and Conditions

Please read these Terms and Conditions carefully before using the Afrozania website and associated sub-domains. These Terms apply in full force and effect to your use of the Afrozania website and by using this website, you expressly accept all terms and conditions contained herein in full. You must not use this website or related services if you have any objection to any of these Terms And Conditions. All website content, sub-domains and related or linked information is property of Afrozania. Below are our terms and conditions for the use of Afrozania and related services. For the purposes of this document, any future references to:

  • The "Customer" , "User", "You" shall refer to anyone who uses the  Afrozania website. (https://Afrozania.com/)
  • "We", "Our": shall refer to Afrozania
We reserve the right to modify or update these terms and conditions at our own discretion and without notification. Where possible, Afrozania will provide notification in advance of major alterations to these terms and conditions. Afrozania reserves the sole right to decide what should constitute a "major alteration". The latest copy of these terms will always be available  .
 

Content & Services

Afrozania provides a convenient online shopping/ e-commerce solution for the health, beauty and wellness industry. In addition to this We may offer the following additional services :

  • The ability to review products and provision of customer reviews
  • Advanced order management and tracking
  • Applicable and targeted marketing

 

Delivery of goods and shipping services

Afrozania strives to process all orders within 2 business days of initial order (subject to stock availability). In general:

  • All orders placed before 11am (Standard South African Time GMT +2) will be processed on the same day. 
  • All orders placed after 11am (Standard South African Time GMT +2) will be processed on the following day.
  • All orders placed on weekends or public holidays will be processed on the next business day according to the South African Calendar.
  • Orders are always despatched for delivery precisely one day after processing. 
Customers will be notified once their orders are prepared for despatch and provided with tracking numbers. Please allow 24 hours for tracking numbers to become active on the system.
In cases where no courier services are available, We may resort to using postal services.

National Deliveries (South Africa)

Afrozania uses Fastway couriers for all National orders. All orders are despatched from Johannesburg and depending on your location delivery times may vary in accordance with the following schedule:
 
24 Hour service: Polokwane, Nelspruit, Rustenburg, Pretoria, Klerksdorp, Westonaria, Randfontein, Vaal, Witbank, Harrismith, Bloemfontein, Pietermaritzburg, Durban, Port Shepstone, Richard's Bay.
 
48 Hour service: East London, Port Elizabeth, Plettenberg Bay, George, Mossel Bay, Stellenbosch, Paarl, Capetown.
 
48 - 96 Hour service: All other rural and outlying areas.
 
*Delivery times and areas are only a guideline. 

International Deliveries

International shipments are dispatched via DHL and fees and lead times are calculated upon checkout.

Please note:  All products sold on Afrozania and the substances and ingredients contained therein are authorized for sale in the Republic of South Africa without restriction and any member of the public is permitted to possess them without a licence, permit or prescription. Afrozania provides no guarantee that these products or the ingredients contained therein are permitted in your country or region and accepts no liability for good withheld by customs whatsoever.

 

Returns and refunds

Due to the nature of goods sold on Afrozania, and to ensure that our customers only receive products of the highest quality; goods may not be returned in circumstances other than manufacturer defect.  Any defects must be reported within 48 hours of receiving the product in question. A full refund will be issued for defective products. In cases where there is no stock availability, Afrozania will honor a full refund request issued by the customer

Payment options accepted

Currently, the following payments methods are accepted:

  • Visa
  • Mastercard
  • EFT bank transfer

Credit card acquiring and security

Credit card transactions will be acquired for Afrozania via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to https://www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Afrozania separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer towww.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Afrozania takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. Afrozania agrees to work actively with the other parties to your transactions to resolve any disputes. If any charge-back claim occurs (as the result of a dispute or for any reason whatsoever), Afrozania will provide the bank with all the necessary documentation for the resolution of the claim.

Restrictions

You are expressly and emphatically restricted from all of the following:

  • selling, sublicensing and/or otherwise commercialising any Website material;

  • divulging or publicising any Customer information and contact information with third parties for any reason whatsoever;

  • using this Website in any way that is, or may be, damaging to this Website;

  • using this Website in any way that impacts user access to this Website;

  • using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;

  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;

  • using this Website to engage in any advertising or marketing without the express permission of Afrozania;

Certain areas of this Website are restricted from access by you and Afrozania may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain the confidentiality of such information.

You, the Customer, agree that all information and data that you submit to Afrozania is accurate and trustworthy.

Your Content and Data

In these Terms And Conditions, “Your Content” shall mean any audio, video, text, images or other material of a non-personal nature you choose to display on this Website. With respect to Your Content, by displaying it, you grant Afrozania a non-exclusive, worldwide, irrevocable, royalty-free, sub-licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Afrozania will communicate with customers to confirm and process transactions and as a result of this Afrozania will require the use of customer data. This customer data will not be made available to or sold to any third party, and will be used for its intended purpose only.

Your Content must be your own and must not be infringing on any third party’s rights. Afrozania reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.

Privacy policy

Afrozania shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from https://www.polity.org.za/attachment.php?aa_id=3569
For a full copy of the Afrozania Privacy Policy, please follow this link: 

No Warranty

This Website is provided “as is,” with all faults, and Afrozania makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.

Limitation of Liability

The liability of Afrozania, its officers, directors and employees resulting from the performance or non-performance of its obligations under these terms and conditions and for all other matters relating to or arising in connection with these terms and conditions, will be subject to the limitation and exclusion, that in no event shall the measure of damages include, nor will Afrozania be liable for, any amounts for loss of income, loss of profit or savings, increased expenditure, or indirect, incidental or consequential damages.

In no event shall Afrozania, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Afrozania including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Afrozania cannot be held liable for incorrectly asserted customer data on the website. The onus is on the customer to ensure that all data provided is correct in order to successfully charge, invoice and ship orders.

Furthermore, Afrozania, nor any of its officers, directors and employees in no event shall be liable for any alleged illness, injury, death, loss of or damage to property arising from the use of products sold on this Website under any circumstance whatsoever.

Indemnification

You hereby indemnify to the fullest extent Afrozania from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

Assignment

Afrozania shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms, including any legal notices and disclaimers, contained on this Website, constitute the entire agreement between Afrozania and you in relation to your use of this Website and related services, and supersede all prior verbal or written agreements or understandings with respect to the same. Parties will not be entitled to rely, in any dispute regarding these terms and conditions, on any terms, conditions or representations not expressly contained in these terms and conditions.

Jurisdiction

These Terms and this website will be governed by and construed in accordance with the laws of the Republic of South Africa, and you submit to the non-exclusive jurisdiction of the courts located in the Republic of South Africa for the resolution of any disputes.

The Parties choose as their Domicilium citandi et executandi their respective addresses set out below or asserted on the Afrozania website, for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, of which the party concerned may notify the other in writing.

Contact details and Address

Address:
PO BOX 1021
Walkerville
1876
Support Email:
Copyright © 2016 Afrozania. All rights reserved.